Returns & Refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. This policy explains how we handle returns and refunds in practice.

Faulty, damaged or incorrect products

If a product arrives damaged, leaking, faulty, past its use-by date or is not what you ordered:

• Contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos of the product and packaging.
• Do not use the product, and keep it in its original packaging if you can.
• We will arrange a replacement, a repair where that makes sense, or a full refund, including the original delivery cost.
• We pay for, or arrange, the return of faulty or incorrect products.

Change of mind

We are happy to accept change-of-mind returns when:

• you contact us within 30 days of delivery;
• the product is unopened and unused, with the original seal and label intact; and
• it is in a condition we can resell.

For change-of-mind returns you pay the cost of returning the product, and the original delivery charge is not refunded.

Products we cannot take back for change of mind

For safety and hygiene reasons, we cannot accept change-of-mind returns of:

• cleaning chemicals or products that have been opened, decanted, diluted or used;
• products mixed, diluted or packed to your order, including bulk orders; and
• consumables that have been unsealed, such as cloths, wipes, mop heads and pads.

This does not affect your rights if a product is faulty or not as described.

How to return a product

• Contact us first on 0481 868 444 or at [email protected] with your order number and the reason for the return.
• We will confirm whether the return is accepted and send you return instructions.
• Some cleaning chemicals are classed as dangerous goods and can only be sent with suitable packaging and carriers. Please do not post chemicals back to us without our instructions.
• Pack the product securely, upright and sealed, with your order number.

Refunds

Once we receive and check the returned product, we will let you know the outcome. Approved refunds are paid to the original payment method, usually within 5 to 10 business days, depending on your bank. If we offer an exchange or replacement instead, you can still choose a refund where the Australian Consumer Law entitles you to one.

Orders that have not shipped

If you change your mind before your order is dispatched, contact us straight away and we will cancel it and refund you in full.

Business customers

If you buy for a business or under an account or supply agreement with Warlimagu, the terms of that agreement apply in addition to your rights under the Australian Consumer Law.

Cleaning and facility services

This policy covers products bought from our online shop. Our cleaning, facilities management and property services are covered by the quote or service agreement for your site. If you are not happy with a service, please call us so we can put it right.